Report an incident

Falling victim to an online scam, virus or other internet nasty can be frustrating and unpleasant—but help is always available!

  • Contact your bank. If you’ve sent money or personal banking details to a scammer contact your bank immediately. Most big banks will cover any loss if someone makes an unauthorised transaction on your account, as long as you have protected your client number and passwords.

  • Recover your identity. If you think you’ve been the victim of identity theft, act quickly. For advice contact iDcare on 1300 432 273 or use their free Cyber First Aid Kit to help you work out what to do.

  • Report scams to Scamwatch. Scams can be reported to the Australian Competition and Consumer Commission’s Scamwatch.

  • Report to authorities. If you have been a victim of a cybercrime such as fraud, report it to the Australian Cybercrime Online Reporting Network (ACORN).

  • Report it to the eSafety Commissioner. If you find offensive or illegal online content, or you are a victim of serious cyberbullying, report it the eSafety Commissioner.

Find out more about how to get help through Stay Smart Online. Sign up for the Stay Smart Online alert service, a free alert to inform you of the latest cyber threats and how to manage them.