Netflix warns users about malicious emails

Always question unexpected requests for your personal or financial information, and keep your passwords safe.

Netflix warned subscribers at the weekend about a malicious email campaign that entices users to follow a ‘link’ to update bank details, but which instead gives cyber criminals access to your bank account.

If you suspect you have received a fraudulent email or text message that appears to be from the company, Netflix advises that you follow these tips to keep your information safe and secure:

  • Never enter your login or financial details after following a link in an email or text message

  • If you’re unsure if you’re visiting the legitimate Netflix website, type www.netflix.com directly into your web browser

  • Never click on any links or open any attachments in an email or text message you received unexpectedly, regardless of the source

  • If you suspect an email or text message is not from Netflix, do not reply to it.

If you’ve already clicked a suspicious link or provided any personal information to a website posing as Netflix, the streaming service advises that you:

  • Change your Netflix password to a new, unique one

  • Update your password on any websites where you used the same email and password

  • Contact your financial institution if any payment information was entered, as it may have been compromised

  • Forward the suspicious message to [email protected].

You can read more information from Netflix.

Read our advice about phishing, and how to protect against and recover from identity theft.

If you have been a victim of a cybercrime such as fraud, report it to the Australian Cybercrime Online Reporting Network (ACORN).