Latest  frequently asked questions

Q: How do I create strong passwords?

A: We have so many online accounts now and it’s hard to keep track of all our passwords! Many of us still use the same password for multiple accounts. The problem is that if a cybercriminal gets into one of your accounts, it can give them access to your other accounts. Always use a strong … read more

Q: How do I keep my devices up to date?

A: When you’re alerted to a security update for your operating system or one of your apps, don’t ignore it ‘ install it as soon as possible. These updates aren’t just about adding new features. They’re also about fixing weaknesses that cybercriminals use to gain access to … read more

Q: How do I keep my personal information private?

A: Your personal information is valuable so stop and think before sharing it with anyone. Cybercriminals use all kinds of tricks to disguise their true identity and get you to hand over your personal information or money. You should always verify the identity of the person you’re dealing with … read more

Q: How do I keep myself safe and secure online?

A: Getting on top of cyber security isn’t as hard as it sounds. There are loads of simple things you can do to keep your information safe and secure online. A good place to start is the Stay Smart Online My Guide: Protect yourself in 8 steps. read more

Q: How do I recognise an email scam?

A: Scammers are becoming more sophisticated so it might be hard to tell if a message is really from a trusted organisation or a scam! These deceptive messages can be sent via email, SMS, instant messaging or social media platforms. They often contain a link to a fake website and you’re encouraged … read more

Q: How do I stay safe on social media?

A: We’re so used to sharing our personal information online that we don’t really think about where it’s going. This window into your life not only lets your friends and family know what you’re up to, it also gives cybercriminals information to steal your identity or hack into … read more

Q: What do I need to be aware of when using public Wi-Fi?

A: Be careful about what you do online when you’re connected to a hotpsot or free WiFi. So while it’s ok to check the news or the weather, avoid sending or receiving valuable or sensitive information when you’re connected to public Wi-Fi. These networks are unsecured and it’s … read more

Q: Where do I get help?

A: Falling victim to an online scam, virus or other internet nasty can be frustrating and unpleasant’but help is always available! If something has knocked you offline, check out Stay Smart Online for information to help you get back up and running. read more

Q: Where do I get information on the latest cyber threats?

A: Stay Smart Online provides a free Alert Service for Australian internet users, to explain recent online threats and how they can be managed. Sign up to the service. Stay Smart Online Alerts provide easy to understand online safety and security information and solutions to help protect internet users … read more

Q: Where do I report a scam?

A: To report a cybercrime incident, go to the Australian Cybercrime Online Reporting Network (ACORN), a national online system to help businesses and individuals securely report cybercrime. Scams can be reported to the Australian Competition and Consumer Commission’s Scamwatch. read more

Q: Why should I back up my data?

A: Don’t risk losing your important files like family photos, home videos, documents and emails. Regularly backup your computers and devices and store your backups offline. Having a backup greatly reduces the impact common threats, such as ransomware, can have on your computer. Read more about … read more

Q: Why should cyber security matter to me?

A: For most of us, the internet opens up new opportunities. We can shop, bank, research, work and connect when and where we want to. But the online world can also give criminals opportunities to steal money, information or identities. Taking care of your safety online is no more complicated than the … read more