ACSC corporate social media terms of use

Introduction

We’d like to make your experience using our social media presences as easy, useful and enjoyable as possible. That’s why we have some rules and Terms of Use (Terms).

These Terms exist in addition to user policies or terms and conditions imposed by the social media platform host.

Before you engage with our social media accounts, you must agree to the Terms. Posting or commenting on an ACSC social media account will be taken as acceptance of these Terms.

ACSC official social media accounts

The ACSC uses a number of social media services as part of its communications activities. These services include Facebook, Twitter and YouTube. The number and nature of social media services used by the ACSC will change over time, and the ACSC reserves the right to close any of its social media presences, for any reason, without notice. These Terms apply to all social media services used by the ACSC at any given time.

Social media services may occasionally be unavailable and the ACSC accepts no responsibility for lack of response due to network downtime.

The ACSC endeavours to keep all social media presences up to date; however, the ACSC website www.cyber.gov.au should be regarded as the ACSC’s primary source of up to date information.

Journalists seeking ACSC comment on any issue should contact the ACSC Cyber Newsroom on [email protected].

Monitoring and Response

ACSC social media accounts are monitored 247. Where appropriate, ACSC endeavours to reply individually to comments and messages received via social media services during business hours (Monday to Friday, 9am to 5pm AEST). We cannot engage on issue of politics or answer questions that don’t comply with the acceptable use guidelines set out in these Terms.

Do not use ACSC’s social media channels to report a cyber security incident to ACSC. Contact us directly at [email protected] or call 1300 CYBER1 (1300 292 371).

Liability

With the exception of content produced and posted to its social media accounts by the ACSC, any content submitted to ACSC social media accounts (including comments, answers and advertisements) is solely the opinions and responsibility of the person posting it and does not necessarily reflect the opinions of the ACSC.

The ACSC is not responsible for content posted by third parties and recommends that users exercise their own skill and care with respect to their use of information or material posted on social media, and carefully evaluate the accuracy, currency, completeness and relevance of the material contained on social media sites or any linked site.

The ACSC accepts no liability whatsoever arising from or connected to the currency, accuracy or completeness of any material posted on social media sites and disclaims all responsibility for any loss or damage which may arise from the use of information provided via this vehicle.

Moderation policy

By commenting or posting on ACSC accounts, you accept that the ACSC will moderate its social media accounts as far as possible in accordance with the moderation policy set out below.

Comments and messages on the ACSC’s social media presences are pre- and post-moderated in accordance with the Australian Government Information Office Web 2.0 guidelines. This means that comments containing offensive keywords will be automatically blocked from publications and subject to moderation, while all other comments will be published automatically and reviewed by ACSC after publication to ensure compliance with the Terms including the Acceptable Use policy set out in the section below.

While the ACSC reviews public comments on a regular basis, there may be times when inappropriate or offensive posts or comments that do not meet the Terms appear before they can be removed. Please contact the social media team on [email protected] if you are aware of any post of comment that breached these terms, and a moderator will address the issue appropriately.

Where inappropriate material is identified it will be removed from public view; however it will be retained in the ACSC system. Comments that violate the terms of use will be removed or not published. We will not edit comments.

The ACSC will not inform users when their comments and posts are moderated, however we will warn and take appropriate action to suspend and expel users who regularly and consistently submit inappropriate content.

Acceptable use

We welcome commentary, opinion and reaction to digital content published by the ACSC as part of our commitment to encouraging community engagement with our services and information. Comments should be relevant and respectful to other users.

Users agree not to: - post material not permitted on ACSC social media accounts as outlined below - intentionally spread misinformation on ACSC social media accounts (regarding any matter) - provide incorrect or misleading advice to other users relating to ACSC matters or services
- deliberately disrupt discussions (eg trolling) - post irrelevant or excessively long material.

Users who repeatedly breach these Terms may have their access to ACSC social media accounts suspended indefinitely.

In addition, the following content is not permitted to be posted on ACSC social media accounts and will be removed:

  • material that is: obscene or explicit; defamatory; or that vilifies or discriminates against any particular gender, religion, sexual preference, age, disability, marital or domestic status, race/ethnicity, criminal record or political opinion
  • advertisements, including promotion or endorsement of any financial, commercial or non-government agency
  • material that is fraudulent, deceptive or misleading
  • material that you do not have a legal right to post (for example, material that is confidential, infringes copyright or subject to a non-publication order of a court)
  • material that would give rise to civil liability or is otherwise illegal or unlawful, or encourages any conduct that would constitute a criminal offence
  • material that contains malicious code
  • material with the potential to affect national security, the ACSC or the Australian Government. This is an apolitical site and posts that are political in content and/or nature will be removed.

Social media sites may contain links to websites external to the ACSC. Links to external websites and social media profiles are provided as a convenience to users and the ACSC has no direct control over the content of the linked sites, or the changes that may occur to the content on those sites. The ACSC is not responsible for the content or reliability of links, or for any loss or inconvenience arising from their use.

Providing links to external websites does not constitute an endorsement or a recommendation of any material on those sites or of any third party products or services offered by, from or through those sites. Users of links provided by this website are responsible for being aware of which organisation is hosting the website they visit.

Following and sharing

The ACSC may like and share/retweet third-party content from its official social media profiles, and may also follow the social media profiles of individuals of organisations. This does not imply endorsement of the content or content provider by the ACSC in any way.

Privacy

Social media sites are public spaces on the internet and interactions are publicly viewable and searchable over time. Social media services provide their own disclaimers and policies on collection and use of visitor information, over which the ACSC has no control. The ACSC recommends users familiarise themselves with the terms of use of each social media site before use.

Due to privacy considerations it is not possible to comment on individual matters via social media. We will seek to delete or remove any personal information posted to ACSC social media accounts whether it relates to the poster or any other person.

The ACSC records any information posted to ACSC social media accounts and uses that information for the purpose of administering its social media presence and considering and/or addressing any comments made. No attempt will be made to further identify individuals except where authorised or required by law.

ACSC’s social media sites

Facebook

Twitter

Contact

For enquiries about ACSC social media or these terms of use, contact [email protected]